Has your company had a portion of its microfilm backlog scanned and chose to leave the rest on film? Why? Was it the cost of conversion services? Was it because the film not converted to digital was considered not to be active enough to justify the cost? Or was the time frame to convert all of your film too long?
Vinegar Syndrome is common in microfilm created before 1984. Is any of your microfilm made before 1984? Preserving the history and information on old film from Vinegar Syndrome is a very important action that needs to be taken. What is your plan?
One of the most important factors to understand about a service company is whether it guarantees the quality of its work. A list of references should be provided by the company and touring the facilities can reveal how the company is run as a production operation and whether or not it has all the equipment it claims to have.